General Terms and Conditions of Sale

SAS CATAMANA – SCOOBI CATAMARAN CHARTER
Registered office: 19 Imp. Gut Side – 97150 Saint-Martin
RCS: Commercial Court of Basse-Terre

Article 1: Definitions

• Company: refers to SAS SCOOBI CATAMARAN CHARTER, the charter service provider.

• Client: any natural or legal person making a reservation with the Company.

• Services: charter services offered by the Company, including group outings, private charters, excursions with stopovers, and nautical activities.

• Website: the website www.scoobi-charters.com through which certain reservations can be made.

Article 2: Reservations

• Passengers must book their excursion in advance.

• Reservations may be made online, by phone, or through the Company’s partners.

• A reservation is only confirmed once full payment has been received, or, where applicable, after a deposit is paid with the balance due before boarding (see Article 4).

• Due to the limited number of seats on board, early booking is recommended, particularly during high season.

• Minors are only admitted if accompanied by a responsible adult.

• Pets are not allowed on board.

Article 3: Prices

• Prices are inclusive of all taxes (VAT included).

• Prices may be modified at any time depending on economic conditions (fuel, port taxes, VAT, or other charges).

• The resident rate is applicable only upon presentation of valid proof of residence in Saint-Martin (utility bill, tax notice, etc.). Without such proof, the public rate applies.

Article 4: Payment

• Payment is due at the time of booking by credit card, bank transfer, cash, ANCV holiday vouchers, or other methods accepted by the Company.

• Tickets or booking confirmations are issued only after full payment has been received.

• A valid email address is required to receive the electronic ticket.

Article 5: Cancellation

5.1 – Cancellation by the Company
The Company may cancel an excursion without compensation in the following cases:

• force majeure or adverse weather conditions,

• technical failure,

• safety reasons,

• minimum passenger numbers not reached.

In such cases, the Client may choose between rescheduling the trip or receiving a full refund.

5.2 – Cancellation by the Client

• More than 7 days before: full refund.

• Less than 7 days before: no refund.

• Less than 24 hours before departure or in case of no-show: the full fare remains due.

• Please note: No refunds within 7 days of departure for bookings between December 20 and January 5.

5.3 – Groups and private charters

• A deposit is required at the time of booking.

• In case of cancellation by the Client, the deposit remains with the Company.

• In case of cancellation by the Company (Article 5.1), a full refund will be issued.

Article 6: Boarding

• Passengers must arrive 15 minutes before departure.

• Any delay will result in the loss of the right to board, without refund.

• Only passengers with a confirmed reservation are allowed to board.

• The captain may refuse boarding to any person under the influence of alcohol, drugs, or whose health condition is deemed incompatible with the excursion.

• The vessels are not suitable for transporting persons with reduced mobility or severe disabilities.

Article 7: Health and special conditions

• Any health condition must be declared at the time of booking.

• Pregnant women, and persons with cardiac, back, respiratory, or other fragile conditions must notify the Company.

• The captain is entitled to refuse boarding if a passenger’s condition is deemed incompatible with the trip.

• Passengers remain responsible for their own health condition and for the minors under their care.

Article 8: Safety on board

• The captain is the sole authority on board and his instructions must be strictly followed.

• Passengers must remain seated during navigation unless expressly authorized by the captain.

• Smoking, including electronic cigarettes, is prohibited on board.

• Minors remain under the full responsibility of their parents or guardians.

Article 9: Swimming and water activities

• Swimming and water activities (snorkeling, paddleboarding, etc.) are carried out entirely at the passengers’ own risk.

• The crew does not provide supervision of swimming activities.

• Each passenger is responsible for their ability to swim and for supervising minors.

• The captain may cancel or shorten a swimming stop for safety reasons.

Article 10: Stopovers

• During stopovers, passengers and their personal belongings remain under their own responsibility.

• Passengers must return at the time set by the captain. Any delay may result in departure without the passenger, without refund.

Article 11: Company liability

• The Company declines all responsibility in the event of loss, theft, or damage to personal belongings.

• In the event of damage caused by non-compliance with safety instructions, liability rests with the passenger.

• The Company’s total liability, in case of dispute, is limited to the amount paid for the excursion concerned.

Article 12: Regulations and insurance

• The vessels comply with French and European regulations relating to passenger transport.

• The captain and crew hold the required licenses, certificates, and insurance.

• All crew members undergo regular medical and safety checks.

• Specific insurance covers passengers on board in accordance with legal requirements.

Article 13: Privacy and personal data

The Company respects the privacy of its clients. Data collected during reservations is used solely for the processing and follow-up of services. It is not sold or transferred to third parties, except where required by law.

Article 14: Complaints

Any complaint must be sent by registered letter with acknowledgment of receipt within 15 days after the excursion to the following address:
SAS CATAMANA – SCOOBI CATAMARAN CHARTER – 19 Imp. Gut Side – 97150 Saint-Martin – Commercial Court of Basse-Terre.

Article 15: Governing law

These General Terms and Conditions of Sale are governed by the laws of Saint-Martin. Any dispute shall be subject to the exclusive jurisdiction of the Commercial Court of Basse-Terre.

Article 16: Catering

The catering service (meals, catering) is provided by an independent third-party partner of the Company.
Accordingly:

• the Company declines all responsibility regarding the preparation, quality, composition, or any allergic reactions related to the consumption of food and beverages provided,

• any claim regarding catering services must be addressed directly to the service provider concerned.